Stoves, Belling and New World renew calls for range cooker customers to book urgent repair

Belling, Stoves and New World have renewed calls for customers to book immediate repairs of “unsafe” gas range cookers.

The brands announced last year that a number of their gas range cookers were deemed unsafe and pose a carbon monoxide poisoning risk to consumers, and that all owners of the affected models should get in contact immediately to book a modification call-out.

Now, the three companies are calling again for any customers that are yet to book in to urgently contact Stoves, Belling and New World on 0800 110 5728 (ROI +353 1691 7111) or email in order to confirm if their cooker is affected and book a visit so the simple fix can be implemented.

Consumers are warned that incorrect use of these products poses a serious risk of carbon monoxide poisoning, until a critical modification has been made.

The modification, which was rolled out late 2022, ensures that even if the grill is used incorrectly, there will be no unsafe build-up of carbon monoxide. A number of Belling, Stoves and New World gas range cookers have been found to have a seal fault on the grill element, which can lead to dangerous levels of carbon monoxide being produced, which can lead to injury and death.

Consumers will need their model number, starting with 4444, and the serial number when contacting the company. This can be found by opening the main oven door. It is located on a badge on the frame below the oven cavity.

Glen Dimplex Home Appliances, the parent company of the three brands

A spokesperson for the brands said: “We are grateful to all of the consumers who have already organised a modification; given the risk of carbon monoxide we are urging those who have yet to be in touch or no longer own their cookers to contact us as soon as possible.

“Until this modification has been made consideration must be taken in using the grill, as such we want to remind all customers that they must use the gas grill with the door open, as detailed in the instruction manual. Doing so poses no risk of carbon monoxide build up.

“We will continue to raise awareness of the risk of carbon monoxide poisoning and to encourage the highest standards of testing industry-wide.”

The full list of affected models can be found here.

Consumers who may have previously owned an affected model are also being asked to get in contact so that the business can trace affected items to organise repairs.