The Belling, Stoves and New World brands have confirmed a number of their gas range cookers are unsafe and pose a carbon monoxide poisoning risk to consumers.
They are urging all owners of the affected models to contact Stoves, Belling and New World immediately to book a modification.
The online Modification Booking Form
Customers can call 0800 110 5728 or email consumersupport@glendimplex.com in order to confirm if their cooker is affected, and book an engineer visit so the fix can be implemented.
In August, ERT shared the news that Glen Dimplex Home Appliances (the brands’ parent company) and the Office for Product Safety and Standards (OPSS) were investigating a fatality due to carbon monoxide poisoning where one of these gas range cookers was in the premises.
At the time, users were being told that they must use the gas grill on their appliance with the door open, as detailed in the instruction manual.
Consumers are now being told that a critical modification has to be made to the specific models in question.
A number of Belling, Stoves and New World gas range cookers have been found to have a seal fault on the grill element, which can lead to dangerous levels of carbon monoxide being produced, which can lead to injury and death.
A spokesperson for the companies said: “Given the risk of carbon monoxide, we are contacting consumers to arrange booking modifications to affected models as soon as possible. Consumers who no longer own the cooker are being urged to contact with forwarding details.”
Consumers will need their model number, starting with 4444, and the serial number when contacting the company. This can be found by opening the main oven door. It is located on a badge on the frame below the oven cavity.
“We have stringent health and safety measures in place, and all our cookers are tested to industry standards and by the relevant industry bodies before they are made available to buy,” the spokesperson added.
“We will continue to raise awareness of the risk of carbon monoxide poisoning and to encourage the highest standards of testing industry-wide.”
The full list of affected models can be found here. Consumers with one of these gas range cookers in their home should get in touch as soon as possible to organise the fix. Those who may have previously owned an affected model are also being urged to get in contact so that models can be traced.
