Euronics has been endorsed as a Which? Recommended Provider for the second year running.
The buying group received an impressive customer ranking within the top three retailers in the Which? Best Home Appliance Stores table, following the consumer champion’s latest survey.
Which? invited almost 3,400 shoppers who had bought household appliances in the previous six months to share their overall experience, as well as their views on the quality of products available, customer service, aftercare service, and value for money.
According to Which?, one of the Euronics shoppers surveyed described their experience as “a well-established high street store selling goods at online prices, but with real people ready to answer everything face-to-face. Why would I go anywhere else?”
Paul Tyler, CEO of Combined Independent Holdings (CIH), the UK arm of Euronics, said: “Which? is a trusted consumer champion and we’re thrilled that the hard work and dedication of our members has been recognised yet again this year.
“Our members are mainly family-run businesses that are embedded with their local communities. It is their knowledge, understanding and commitment to customer service, which has been built over many years, many generations even, that makes Euronics what it is today.”
Within the survey, Euronics – which operates in over 600 independent high-street stores across the UK, received top marks for product quality, delivery and after-sales service and returns, and was also rated highly for customer service during the buying process, product range/availability and the amount of packaging used.
In addition, Which? Magazine has conferred on Euronics its highly prized Which? Recommended Provider (WRP) status for Home Appliances. This reflects the company’s performance in the survey and confirms that Euronics has also passed Which?’s stringent behind-the-scenes checks on terms and conditions and returns policies.
