Domestic & General (D&G) has extended its partnership with John Lewis, continuing to provide its extended-warranty programme “Protect Plus”.
It stated that it is looking forward to building on the foundations of the last four years and continuing to deliver customer support and insurance coverage to John Lewis customers.
Laurence Mitchell, Director of Technology at John Lewis, said: “We are delighted to extend our relationship with D&G for the provision of our Protect Plus extended warranty schemes. We have been impressed by the way they have taken steps to understand what makes the John Lewis business unique and the role that they play in helping offer exceptional service to our customers.”
With policies in one in three UK households, D&G’s straightforward and service champions a more circular economy, and its ‘repair first’ ethos provides customers with Product and Replacement Care for breakdown and accidental damage for home appliances, saving 2.5m appliances from landfill each year, across the retailers it supports.
Boasting a 99.6 per cent claims acceptance rate, it repairs washing machines, fridges, freezers, TVs, mobile phones and other consumer electricals, D&G’s simple and transparent product range keeps customers’ homes running – with 78 per cent of breakdowns fixed first time or where that is not possible, replaced.
Kam Kandola, Sales Director at D&G commented: “We are excited to continue our strategic partnership with John Lewis and support their customers. The extended relationship is a testament to the great work across the Protect Plus team at John Lewis and D&G, who have driven exceptional customer experience and best-in-class solutions. We have established Protect Plus to both online and in-branches, to increase accessibility and meet growing demand.”
