Miele has been named the best white goods repair service manufacturer. This was the result of over 200,000 customer reviews that were assessed by Domestic & General (D&G), the home appliance care specialist and warranty provider.
BSH came in second place in the overall scores.
People were asked for feedback on their experience with leading manufacturers, engineer networks and contractors soon after an appliance or electronic device repair or service. The online questionnaire covered every step of the customer’s experience – from the booking process, through to the visiting engineer’s courtesy, and their overall impression.
The reviews are core to the annual Total Excellence & Quality (TEQ) Awards, run by D&G for 25 years and widely considered the benchmark for excellence in the white goods industry. The TEQ Awards recognise companies that have provided consistently high-quality repair services throughout the year.
The full net promoter scores (NPS) for 2022 in the White Goods OEMs category were: First: Miele with an NPS of 69.2; a close second: BSH, with an NPS of 66.5; third: Whirlpool with an NPS of 54.9.
Tony Krzoska, Group Director of Service Operations at D&G, said: “When an important home appliance, gadget or boiler breaks down, most people want a hassle-free and prompt repair. So, these awards are about giving consumers an objective view about which manufacturers, contractors, and engineer repair networks offer the best service. It also enables us – as partner to 155 of them – to reward those businesses who are performing to a high standard.
“With many people now facing a cost-of-living squeeze, and as we move into the colder winter months, it is vital that there is extra focus placed on providing exceptional customer service. Many home appliances and gadgets are critical to keeping everyday modern life running smoothly for millions of people and families, and they shouldn’t have to worry about breakdowns and repairs.”
