CIH has won the Feefo Gold Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Established in 2014, the Trusted Service Awards collect verified reviews and feedback from customers, offering real trust and reassurance for customers in the service quality of their award winners. Feefo has presented Gold Trusted Service Awards to businesses that have collected at least 50 reviews between 1 January and 31 December 2023, with a Feefo service rating of between 4.5 and 5.
Paul Tyler, CEO of CIH (the electrical buying group, part of Euronics), said this award is the latest recognition of its members’ commitment to customer service…
He commented: “We are truly honoured to be recognised by all the Feefo reviews that have led to us receiving this award. Our members are a collective of family-run businesses that are deeply rooted in their local communities. The combination of their unique heritage with Euronics’ powerful identity is truly key to how they can provide exceptional service for their customers. We thank our members for everything they do to deliver this.”
Coming soon in ERT – an exclusive interview with Paul Tyler about his first two years as CEO of CIH. Keep an eye out in the next edition!
Working with over 6,500 brands, Feefo helps them to understand their customers by analysing real feedback and providing insights into trends, needs and habits.
Tony Wheble, CEO at Feefo, said: “With customers continuing to build resilience in a time of economic uncertainty, we’re delighted to showcase thousands of our clients who are continuing to go above and beyond for each and every customer.
“The Trusted Service Awards have always been about recognising companies, like Euronics, that go above and beyond the norm to deliver a great service and receive great feedback delighted customers in return.”
