BSH has once again been awarded the Domestic and General Total Excellence and Quality (TEQ) award. This marks the third year in a row, and an impressive 11 times in total, that BSH has received the accolade.
Founded on service excellence and direct customer feedback, Domestic and General’s TEQ Award serves as a true benchmark of quality and consistency and recognises our dedication in supporting our customers.
Achieving an exceptional Net Promoter score (NPS) of 73, customers consistently rated BSH as the leading service provider in the industry, praising the ease of contacting the company, the flexibility of appointment scheduling, the speed of repairs, and the professionalism of engineers.
In addition, many also highlighted the quality and reliability of lasting repairs and the consistently strong overall experience throughout the repair journey.
Brendan Bulfin, Director of Customer Service at BSH UK and Ireland, said: “Our success relies on every single member of the team. From our call centre colleagues to our engineers on the road, everyone has played a vital role in creating an operation that consistently delivers excellence.
“To achieve this recognition for three years running, until now have been awarded the title 11 times, is testament to the dedication, professionalism and commitment of our people. Is a standard we are proud to set for the industry.”
BSH is success is built on a strong service infrastructure. The company directly employs 365 engineers, each having completed specialist training at BSH training centres in Milton Keynes and Corby. Based across 15 regional teams, BSH engineers are able to provide nationwide coverage across UK and Ireland. Engineers are supported by BSH’s 260-seat Contact Centre in Corby, UK, where dedicated customer services teams are on hand to answer enquiries seven days a week.
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