You’re in charge!
By Paul Laville, Director at T21 Group “New year, new you. The future is yours for the taking.” At...
Read More
Category: Paul Laville
And so this is Christmas, and what have you done?
It’s all very well for pundits, analysts and researchers to ring the yuletide bells of doom in...
Read More
Amazon Home Services: threat or opportunity?
Paul Laville, group chief executive of T21, on why the launch of Amazon’s Home Services could be an opportunity for good independent retailers
Read More
Sell the experience
Paul Laville, group CEO of T21, says you should fill your store with experiences, not products.
Read More
Death of a salesman
T21’s Paul Laville explains why now’s the time to take a critical look at your business and decide what needs to change.
Read More
Smart home: You’ve got the skills
Paul Laville, group CEO of training specialist T21, has some ideas on how to get on board with selling the smart home without spending a fortune
Read More
A brave new reality
AR you ready for a brave new world? T21’s Paul Laville on the future of retail technology.
Read More
The art of asking questions
T21 Group CEO Paul Laville on how to maximise the value of your sale.
Read More
Apathy is a killer – so do something
Retailers could pretend they don’t need to change, but this could mean a slow slide into oblivion, claims T21’s Paul Laville.
Read More
If T21 was a smart-home retailer…
Retailers can easily fall into the trap of concentrating on where the threats are and miss the big opportunities, claims T21’s Paul Laville.
Read More
Show, don’t tell
T21 MD Paul Laville explains why retailers need to demonstrate accessories in action and show people why they can’t live without them.
Read More
Something for the pain?
T21 MD Paul Laville has the solution to help take the pain out of the sales process.
Read More
Supersize your sales technique
Retailers seem unconvinced of how sales training can help them operate more efficiently, says T21’s Laville.
Read More
Do people buy from people?
T21 MD Paul Laville looks at some common sales clichés: do people buy from people?
Read More
Close the sale, Alexa!
Voice control will be a key element of future smart homes, so salespeople need to hone their skills.
Read More
Zen and the art of Christmas
T21 MD Paul Laville offers his tips for keeping calm during the busy Christmas shopping period.
Read More
