As part of its long-term future growth plans, RKW has committed to substantial investment into its software and hardware infrastructure.
The company – distributor and manufacturer of small domestic appliances and housewares – identified the need to embark on a Digital Transformation project and approached Microsoft Gold Partner HSO to facilitate this venture spanning across both business systems and processes.
Rob Sutton, Managing Director and Co-Founder of RKW, said: “This project is one of the most exciting investments we’ve ever put into our business. The new Microsoft Dynamics 365 platform implemented by HSO will elevate our company to another level and help us to keep up with the ambitious plans we have for the future.”
Before the full business transformation project, RKW was already utilising apps from the Microsoft suite, including Power Platform and Microsoft Teams, but the company said it wanted to grow a solid business foundation that will allow it to use the rest of the Microsoft Platform to it advantage.
“We selected Microsoft Dynamics 365 to help us reduce development times from weeks and months, to just hours, so we can take advantage of these time efficiencies to further bolster our fast-paced product development roadmap,” added Mr Sutton.
Tony Westwater, Group IT Director, said: “It’s important that the core ERP business system stays that way, and is as close to the standard product as possible. However, we still want the flexibility around the edge and the Microsoft Dynamics 365 application gives us just that, with Power Apps, Power Automate and Power BI, giving us the capability to build new applications in super quick time.
“We selected HSO because they displayed an in-depth understanding and engaged with the business well. We were extremely impressed with the people we have worked with from the start.
“The workforce at RKW is now exceptionally excited about the new way of working,” he continued. “Change can be very intimidating, and we know the importance of involving every single member of staff in the project. Every member of our workforce will play a vital part in the business development and transformation. This is not an IT project, it’s a business project.”
