Domestic & General opens new call centre facility

Appliance care specialist Domestic & General has opened a fully refurbished and renovated call centre facility in Nottingham.

The new centre, located on Talbot Street, caters for over 700 workers in Nottingham and will contribute to the improvement and transformation of the company’s customer service capabilities.

The new facilities, along with better training, technology and products will increase speed and effectiveness of D&G’s customer response, it claimed, reducing the average waiting time and providing a higher level of customer service.

In addition to the centre, D&G has taken on a recent lease of additional office space at City Gate East on Till House Hill in Nottingham. This will house a further 140 employees in roles such as HR and IT.

D&G cares for over 22 million appliances and provide support to 16m people around the globe.

Its network of over 8,500 engineers attend two million appliance breakdowns every year, which is an average of 5,340 repairs a day.

Ian Mason, chief executive of Domestic & General, said: “We are delighted to renew our commitment to Nottingham with the opening of our new call centre facility. Customer service is at the heart of our business and this facility will significantly increase our capacity and capabilities. We take great pride in being one of the largest employers in Nottingham and look forward to growing our colleague base from across the local area.”

  • Main image: Left to right – D&G customer contact director Jo Hale, Lord Mayor of Nottingham, Councillor Michael Edwards, and D&G CEO Ian Mason