UK Warranty has teamed up with Ipswich-based Statesman Appliances to offer three and five-year extended warranties across its range of white goods.
The long-term deal will give customers the option to purchase an extended warranty either online or over the phone, when registering their appliance for the standard two-year warranty.
Statesman Appliances group manager Steve Norris said: “Our goal is to be acknowledged by our customers as a service leader who offers great products at competitive prices, an unbeatable service and a customer-centric focus. A key part of this is our standard two-year, parts-and-labour guarantee. This has supported our rapid growth, as our customers trust the reliability of our products and the after-sales service we provide.
“As a result of the success we have achieved so far, we wanted to see how we could improve further on our current warranty offering. A partnership with UK Warranty was the best fit for our business, offering our customers additional service support for up to five years.”
UK Warranty managing director Neil Martin (pictured) said “We have revolutionised our online customer portal, providing our retailers and manufacturers with more control than ever before and a streamlined experience for customers when registering their appliance. Statesman Appliances is a forward-thinking manufacturer who wants to provide unrivalled experience and service for retailers and their customers. We believe our warranty solutions offer this.
“With the rise of mobile commerce and transactions on tablets growing by 97 per cent year on year, we need to ensure our warranty and registration portals offer the same omni-channel experience for our clients and their customers.”