A key supplier to appliance giant BSH has gone into receivership, which will result in “immediate” shortages across its dishwasher portfolio, the brand has confirmed.
In a letter sent out to trade partners this week, BSH said the supply problems caused by the closure of one of its component suppliers, were “entirely unforeseen and beyond our control”.
The statement informed retailers that the situation would have an immediate effect on its ability to supply “many of its most popular” freestanding and built-in dishwasher models across the Bosch, Neff and Siemens brands.
The stock shortage is expected to last until the end of the year, with normal supply starting in January 2017.
In the letter to retailers, BSH added: “We appreciate that this is a critical trading time of year, and would like to apologise for the disruption this may cause to your business and your customers. We kindly ask for your understanding during this challenging time and would like to assure you that we are working to obtain further information.”
Confirming the situation, Heather Butcher, group marketing manager at BSH Home Appliances, told ERT: “I can confirm we issued a communication to our trade customers this week regarding a component supplier going into receivership. We are still supplying some dishwashers. We will continue to communicate directly with our customers with further updates and information.”
The news comes just over a year after BSH suffered widespread stock and delivery issues with its Bosch Serie 8, Siemens iQ700 and Neff Premium collections.
Reflecting on the brand’s latest stock issues, a retailer, who wished to remain anonymous, told ERT: “It seems that BSH have learnt from last year’s debacle and are being upfront and straight with us all from the off with this supply chain problem – not that that will help much with getting the Christmas dinner dishes cleaned for those who are unlucky enough to miss out on getting their new dishwasher!”